Cool Party Favors started after having a conversation with an experienced catering manager of an upscale hotel. He told us about the many events he hosted where party favors or gifts were left behind. He also told us that people are looking for party favors or gifts that are different -- something original that guests will enjoy after the event and serve as a nice memory. Finally, he advised us to carry party favors that appeal to both men and women.
With this in mind, we approached a number of “undiscovered” vendors including a ceramic tile artist, a couple of master gardeners, and a baker.
Finally, to meet the needs of customers seeking more mainstream, elegant favors, we turned to the wedding favor wholesale company Kate Aspen.
We hope that you enjoy your favors.
Joyce Kreger, Owner
Frequently Asked Questions
WHAT IS YOUR RETURN POLICY?
Your satisfaction is our goal and we will do everything we can to make your event a success.
Non-personalized items may be returned up to three months after purchase, minus shipping fees. Edible items are not returnable. Personalized item and Kate Aspen personalized tag returns/refunds are subject to customer service approval.
WHO PAYS FOR RETURN SHIPPING?
If the return is a result of our error, we will arrange and pay for shipping costs. Otherwise, the customer must arrange and pay for return shipping. Please contact us for return shipping address. Once the items have been confirmed as returned, then your account will be credited. All returns must be in original packaging.
WHAT IF THERE IS A MISTAKE ON THE PERSONALIZED ITEM?
If the mistake is a result of our error, we will do our best to correct and replace your order in a timely manner. If we cannot correct and ship your favors to you in time for your event, we will refund your account in full.
If the mistake is a result of customer error, we will again, do our best to get you your corrected items in a timely manner. The replacement favors and any incurred rush charges and additional shipping costs will be at customers expense.
WHAT IF AN ITEM IS OUT OF STOCK?
If an item is out of stock, discontinued or back-ordered, we do our best to keep the website updated with that information. Occasionally, an order will get through for such items in which case, the customer will be notified via email or phone and either a comparable, replacement favor or order cancellation and/or refund will be offered.
WHAT ABOUT TYPOGRAPHICAL ERRORS?
On the rare occasion that a typographical and/or computer error occurs, Cool Party Favors reserves the right to refuse, cancel or correct any orders placed that contains the error; including but not limited to, price, delivery time, availability, minimums, etc. If any corrections need to be made to your order, the customer will be notified via email/and or phone.
WHAT ARE YOUR PRODUCTION TIMES?
Production times vary depending on product and complexity of the personalization, please refer to production schedules in item description. For more specific times, please call or email customer service at info@cool-party-favors.com.
DO YOU SHIP INTERNATIONALLY?
Not at this time.
WHAT ARE YOUR PAYMENT OPTIONS?
We accept Visa, Mastercard and American Express. Schools and other organizations utilizing Purchase Orders must contact customer service for prior approval.
IS MY ORDER SECURE?
This site is tested and certified daily to pass the HACKER SAFE Security Scan. To help address concerns about hacker access to confidential data, the "live" HACKER SAFE mark appears only when web site meets the HACKER SAFE standard.
DO YOU HAVE MINIMUMS?
Yes, most of our items have minimum quantities. Please refer to that when placing your order.
WHEN WILL MY ORDER BE PROCESSED?
If an order is entered after 3:00 pm. EST, it may not be processed until the NEXT BUSINESS DAY. Please keep in mind when ordering. Also, all major holidays may affect your ship time.
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
Customer service hours are 10:00 am - 5:00 pm EST.
Customer service email is - info@cool-party-favors.com
Customer service phone numbers are: 877-328-6778 or 888-752-6164
WHAT ARE YOUR SHIPPING POLICIES?
All products are shipped directly from the manufacturer to the customer. Shipping methods include UPS, Fed Ex, DHL and Canadian and American Postal Services. Some items are shipped from Canada and may be subject to customs delays.
CAN I GET A SAMPLE OF AN ITEM?
We would be happy to send you a generic sample of an item for a small fee. Playing card samples are available at no cost. Please contact customer service for sample information.
AM I CHARGED SALES TAX?
A 6% sales tax will be assessed on orders being shipped to Michigan only.
HOW ARE EDIBLE ITEMS SHIPPED?
If you live in a climate with temperatures of 70 degrees or above or you are ordering during the summer, please select two-day shipping. Some chocolate orders require an additional charge for special warm-weather packaging.
Please email customer service for questions regarding Kosher Certification on edible items.
DO YOU SELL ANY OF OUR PERSONAL INFORMATION INCLUDING PHONE NUMBER OR EMAIL ADDRESS?
Absolutely, positively not! We hate spam and would never expose any of our customers to it.
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Copyright © 2009 Cool Party Favors LLC
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